Pioneer Announces World's First Remote Access Set-Top Box Diagnostic Tool
Webnostics™ Software Suite Will Save Operators Unnecessary Service Calls
Pioneer Digital Technologies Inc., a leader in interactive navigation software, today announced the first and only remote diagnostic tool available to the cable industry, Webnostics. Engineered to provide a complete solution for set-top box troubleshooting, Webnostics is a server-based operational tool designed to work in conjunction with Pioneer's Passport™ Navigation Suite. An alternative to the traditional way of troubleshooting and truck rolls, Webnostics is of special interest to cable operators involved in network upgrades. It allows the cable TV operator to remotely access real-time diagnostic information from an individual subscriber's set-top box through the use of a PC and the locally installed Webnostics browser. Visitors at this week's National Cable Television Association conference can experience the benefits of this latest cutting edge technology through a hands-on demonstration at booth #1833 of the Morial Convention Center.
"Pioneer's Webnostics allows MSOs to serve their subscribers better, by eliminating wasted time and unnecessary visits. They can quickly pinpoint the source of service-affecting issues in the set-top box," said Neil Jones, senior vice president for Pioneer Digital Technologies Inc. "It's a valuable tool to help our customers reduce their service call costs and maximize existing resources."
Installed directly into the head-end server, Webnostics allows users to view any set-top box on their system. Webnostics will instantly display the diagnostics information for an individual set-top box as if the technician was right in front of the box, allowing the diagnosis of problems without subscriber aid or a truck roll.
About Pioneer Digital Technologies, Inc.
For more than 25 years, Pioneer has been a leading provider in the cable television industry. Today, Pioneer Digital has deployed more than 3 million copies of its Passport Navigation Suite to several cable systems on a variety of digital cable set-top platforms. With its steadfast dedication to technological development, Pioneer Digital continues to be an innovative leader in developing software and services for the cable television industry. Visit Pioneer at www.pioneerbroadband.com.