Your model number is located on the rear of the player under the bar code.
Stereo Bluetooth Adaptor
Double Dock for iPod® & iPhone® Featuring Built-in Bluetooth, Internet Radio and DLNA® Compliance
Home Theater Dock for iPod® & iPhone®, Featuring DVD, CD and USB Memory Playback and 1080p via HDMI®
Call 1-800-421-1624, Monday - Friday
Between 7:30 - 11:30 AM
and 12:30 - 4:00 PM PST.