Your model number is located on the rear of the player under the bar code.
5.1 Blu-ray home theater system
Blu-ray 3D™ Home Theater System with 4 Satellite Speakers, Virtual 3D Sound, Karaoke, and Various File Playback
Call 1-800-421-1404, Monday - Friday
Between 7:30 - 11:30 AM
and 12:30 - 4:00 PM PST.