Your model number is located on the rear of the player under the bar code.
DVD Player with Multi-channel DVD Audio and SACD Playback
Elite® High Performance Universal DVD player with HDMI® Output
DVD/CD Player-5 Disc
Elite DVR with TiVo
Call 1-800-421-1404, Monday - Friday
Between 7:30 - 11:30 AM
and 12:30 - 4:00 PM PST.