There are several reasons for the "no listing" message:
1. It is possible that the information for a particular show was not available at the last update download. TV Guide information is updated daily, however the time to download the data can take from 1-2 days or as long as 7 days.
2. TV Guide information is only retrieved via a cable line or an antenna signal. This feature does not work with satellite TV.
If you do not receive any TV Guide listing information within 48 hours, there may be a problem with the EPG data in your area.
Please contact our Product Support at 1-800-421-1404 to investigate the problem. (If you are calling from Canada, please contact the Customer Service at 1-877-283-5901.)
How well did this answer your question?
Can't find your answer here? Try our Knowledgebase.
Call 1-800-421-1404, Monday - Friday
Between 7:30 - 11:30 AM
and 12:30 - 4:00 PM PST.