Your model number is located on the rear of the player under the bar code.
Smartphone Receiver with 6.2" Capacitive Touchscreen Display, Apple CarPlay™, Bluetooth®, Siri® Eyes Free, Android™ Music Support, Pandora®, FLAC Audio Support, and On-Screen Access to Compatible Apps
Call 1-800-421-1404, Monday - Friday
Between 7:30 - 11:30 AM
and 12:30 - 4:00 PM PST.