SXM Service Issue Notification

February 17, 2014

Dear Valued Pioneer Customer:

We would like to inform you of the availability of a free firmware update (version 08.05) for the Pioneer AVH-X5600BHS and AVH-X3600BHS DVD Receivers. This firmware update applies only to AVH-X5600BHS and AVH-X3600BHS units sold in the United States and Canada. This update (version 08.05) contains the following improvement:
Resolves SiriusXM audio dropout issues when the Pioneer DVD Receiver is connected to a SiriusXM SXV200 tuner.
 
This notice explains how to obtain the free firmware update for the AVH-X5600BHS and AVH-X3600BHS.
 
HOW TO OBTAIN THE FREE FIRMWARE UPDATE:
1.     Download the firmware update files to a computer from the Pioneer website: www.pioneerelectronics.com/downloads
2.     Transfer the files to a USB storage device for connection to the Pioneer AVH-X5600BHS and AVH-X3600BHS DVD Receiver.
 
Questions?
If you have any questions, please contact Pioneer Customer Service toll free at 1-800-421-1404. Pioneer service representatives are available Monday through Friday, 10:30 AM - 2:30 PM and 3:30 PM - 7:00 PM (Eastern Time), except on holidays.
 
Sincerely,

Pioneer Electronics (USA) Inc.

 


 

November 11, 2013

Dear Valued Pioneer Customer:

An issue has been identified when attempting to use the DEH-X6600BS or DEH-X3600S to control a connected SXV200 SiriusXM Connect Vehicle Tuner, which is sold separately. In some instances, the tuner is not recognized when connected, resulting in the unavailability of SiriusXM services. Importantly, this does not pose a health or safety risk, or any risk of product damage.

If you have purchased a DEH-X6600BS with a serial number between 0001 and 9751 (MGTM000052UC - MITM009751UC) or a DEH-X3600S with a serial number between 0001 and 6828 (MHTM000029UC - MITM006828UC), please contact Pioneer Customer Service toll free at 1-800-421-1404, Monday through Friday, between the hours of 10:30 A.M. - 2:30 P.M. and 3:30 P.M. - 7:00 P.M. Eastern time (excluding holidays), and transfer to the Warranty & Service Department to arrange for the repair or replacement of your product.

You can also contact our Customer Service team by email at: http://www.pioneerelectronics.com/contactus
(Please select "Warranty and Service Issues" from Inquiry Type on drop down menu)

Note: If the DEH-X6600BS serial number ends with #9752 or greater (MITM009752UC) or the DEH-X3600S serial number ends with #6829 or greater (MITM006829UC), or shows a BLUE dot on the serial number sticker (unit or carton), you do not need to do anything.

Thank you for your support of Pioneer Car Electronics Products.

Sincerely,

Pioneer Electronics (USA) Inc.